Returns

We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt. In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached. Refunds will be credited to your original method of payment.

RETURNS BY POST

If you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.

Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

RETURNS ADDRESS

STRAPBAG LTD (Returns)
Kemp House
152-160 City Road
London
EC1V 2NX